Sandsend Storage Terms and Conditions
These Terms and Conditions apply to all storage services provided by Sandsend Storage and govern the relationship between Sandsend Storage and each customer using our self storage, container storage, or related storage service. By making a booking, entering into a storage agreement, or taking access to a unit, the customer agrees to comply with these terms in full. These conditions are intended to be clear, fair, and consistent with UK consumer and contract law.
Booking confirmation is subject to availability, completion of the required customer information, and acceptance of these terms. A booking is not fully secured until the relevant payment, deposit, or reservation fee has been processed where applicable. Sandsend storage services are provided on the basis that the customer has checked that the unit or space is suitable for their intended use. We may refuse or cancel a booking where there is reasonable concern about unlawful use, unsafe goods, or misuse of the premises.
These terms use the phrase storage service to refer to any unit, space, container, locker, or other area made available for storing goods. References to the customer include any person making the booking, any authorised user, and anyone acting on the customer’s instructions. The customer is responsible for ensuring that all information given during the booking process is accurate and up to date.
Booking process begins when the customer submits a request for storage, whether online, by phone, or in person if such options are offered. The customer will normally be asked to provide personal details, emergency contact details, the type of goods to be stored, and the preferred size or type of unit. Sandsend Storage may also require proof of identity and address to comply with legal, insurance, or security requirements. Acceptance of a booking remains at our discretion and may depend on occupancy, safe use, and compliance with these Terms and Conditions.
Where a booking is accepted, the customer will receive confirmation of the storage arrangement, the agreed rate, any minimum term, the commencement date, and any charges payable in advance. The customer should review all booking details carefully and notify us promptly of any errors. If the customer delays taking occupation after the agreed start date, charges may still apply from that date unless otherwise agreed in writing.
Payments must be made in accordance with the rate and schedule stated in the booking confirmation or invoice. Unless otherwise agreed, charges are payable in advance and may include rent, reservation fees, deposits, administration charges, lock replacement charges, cleaning costs, or any other fees clearly disclosed to the customer. We may use card payment, bank transfer, direct debit, or another accepted method. All fees are due without deduction or set-off unless required by law.
If a payment fails, is reversed, or is not received on time, Sandsend Storage may charge interest and reasonable administration costs to the extent permitted by law. Continued non-payment may result in suspension of access to the unit, sale or disposal of goods after the required notice period, and termination of the storage agreement. Any promotional rate or discount applies only for the period stated and may end automatically at renewal.
Price changes may be introduced by giving the customer reasonable notice in accordance with the storage agreement and applicable law. Any change will normally apply from the next billing period. If the customer does not agree to a revised charge, they may terminate the agreement before the new rate takes effect, provided that any notice requirements are met and all outstanding sums are paid.
Cancellations and notice must be handled in accordance with the booking terms set out at the time of reservation. If the customer wishes to cancel before the start date, any refund will depend on whether the storage space was reserved, whether administration has been completed, and whether a non-refundable deposit or fee was disclosed. Once the service has started, the customer must give the required notice to end the storage agreement. Unless otherwise stated, notice should be provided in writing and will only take effect once received.
Where the customer ends the agreement early, charges remain due up to the expiry of the notice period or minimum term. Refunds are not normally given for unused time unless required by law or expressly agreed in writing. If Sandsend Storage cancels a booking before it starts, we will refund any prepaid amounts for the unused period, unless cancellation is necessary because of false information, breach of these terms, safety concerns, or unlawful conduct by the customer.
Access and use of the storage unit is limited to the customer and any authorised person approved by the customer in line with our security procedures. The customer must keep keys, codes, padlocks, and access devices secure at all times. We are entitled to treat any person in possession of the access details as authorised unless we have been notified otherwise and had reasonable time to act. The customer must not share access details with anyone who is not authorised.
Units must only be used for lawful storage. The customer must not use the storage service for business activity that creates nuisance, for living accommodation, for any offensive purpose, or for storing goods in a way that could damage the premises or risk the safety of others. Goods must be packed, stacked, and secured appropriately so that they do not fall, leak, or create hazards. Sandsend storage facilities may be inspected, where reasonable and lawful, to ensure compliance with these conditions.
Prohibited items and waste regulations are strictly enforced. The customer must not store illegal goods, stolen items, firearms, explosives, ammunition, drugs, perishable food, live animals, plants, combustible materials, gas cylinders, oils, chemicals, asbestos, radioactive materials, or any item that is hazardous, toxic, contaminating, or likely to cause injury or damage. The customer must also not store waste unless it is lawful, properly packaged, and expressly permitted. Any item that falls within controlled waste, hazardous waste, or special waste categories must be handled in compliance with applicable UK law.
Under the Environmental Protection Act 1990, the Waste (England and Wales) Regulations 2011, and other relevant legislation, the customer remains responsible for any waste they deposit or abandon on site. The storage service is not a waste disposal facility. The customer must not leave rubbish, loose materials, contaminated packaging, liquids, or refuse in or around the unit. If the customer breaches waste rules, Sandsend Storage may remove, clean, isolate, or dispose of the affected items at the customer’s expense, and may notify the appropriate authorities where required.
If goods are dirty, infested, leaking, odorous, or otherwise unsuitable for storage, the customer must take immediate steps to remedy the issue or remove the goods. We may refuse entry to, or require the removal of, items that present a biosecurity, fire, pollution, or health risk. The customer is liable for any losses, fines, penalties, or remedial costs arising from a breach of waste or environmental obligations.
Liability is limited to the extent permitted by law. Sandsend Storage will take reasonable care in operating the premises, but we do not accept responsibility for loss or damage to stored goods unless it results directly from our proven negligence, wilful misconduct, or breach of statutory duty. The customer stores goods at their own risk and is responsible for arranging appropriate insurance for the full replacement value of the items stored.
We are not liable for loss or damage caused by events outside our reasonable control, including but not limited to fire, flood, storm, power failure, theft by third parties, vermin, mould arising from the condition of the goods, accidental damage caused by the customer, or delay in access due to maintenance or emergency measures. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be limited.
The customer will be liable for any damage caused by them, their agents, visitors, or goods to the premises, equipment, other customers’ property, or any third party. This includes damage caused by incorrect packing, unsafe stacking, leaks, contamination, pest infestation, broken locks, blocked access routes, or failure to follow storage instructions. The customer must indemnify Sandsend Storage against claims, losses, costs, and expenses arising from their breach of these terms or unlawful conduct.
Termination and default may occur if the customer fails to pay charges, breaches these terms, provides false information, stores prohibited items, or uses the storage service in a way that creates risk or nuisance. If termination occurs, Sandsend Storage may require the customer to remove goods immediately or within a reasonable period. Where the customer does not comply, we may take lawful steps to secure, move, sell, or dispose of the goods after giving the notice required by law and the storage agreement.
Any goods left behind after termination may continue to incur storage charges, cleaning charges, or removal costs until lawfully dealt with. The customer remains responsible for all sums due until all obligations are satisfied. We may exercise any right of lien or similar lawful remedy available under the agreement or UK law to recover unpaid charges.
Data and communications relating to booking and payment may be held and processed for contract administration, security, legal compliance, and customer service purposes. Communications may be sent by email, text, or post using the details provided by the customer. The customer should keep their details current so that notices, invoices, and any termination or default correspondence are properly received.
Governing law and jurisdiction for these Terms and Conditions are those of England and Wales. Any dispute arising out of or in connection with the storage agreement shall be governed by English law and resolved by the courts of England and Wales, unless mandatory law requires otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.
These terms, together with the booking confirmation and any written amendments, form the entire agreement between Sandsend Storage and the customer for the relevant storage service. No employee, contractor, or representative has authority to vary these terms unless the change is confirmed in writing by an authorised person. The customer is advised to read the agreement carefully before proceeding with a booking for Sandsend storage.
General provisions apply where a matter is not expressly covered. Failure by Sandsend Storage to enforce any term at a particular time does not waive our right to enforce it later. Any reference to a law or regulation includes amendments or replacements from time to time. Headings are included for convenience only and do not affect interpretation. The customer acknowledges that these Terms and Conditions are intended to operate as a practical and legally robust framework for the provision of storage services.