Storage Sands End Terms and Conditions
These Terms and Conditions set out the basis on which Storage Sands End provides removal, transport and storage services within the United Kingdom. By booking or using any of our services you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions and Interpretation
In these Terms and Conditions, the following expressions have the meanings set out below.
Company means Storage Sands End, the provider of removal and storage services.
Customer means the person, firm or organisation requesting or receiving services from the Company.
Services means any removal, transport, loading, unloading, packing, unpacking, storage, related handling, or associated services provided by the Company.
Goods means the items, belongings, furniture, equipment, or other property that the Company is requested to move, handle or store.
Contract means the legally binding agreement between the Company and the Customer, formed in accordance with these Terms and Conditions.
Working Day means any day other than a Saturday, Sunday, or public holiday in the United Kingdom.
2. Scope of Services
The Company provides domestic and commercial removal services, transport of Goods, and storage services at designated facilities. The precise scope of Services to be provided for each booking will be confirmed in writing, including where applicable an inventory, schedule of work, and any special instructions agreed between the parties.
Unless otherwise agreed in writing, the Services do not include disconnection, reconnection, dismantling, reassembly, or installation of appliances or fixtures, removal of doors or windows, or work that requires specialist contractors, permissions or licences.
3. Booking Process
3.1 Initial enquiry and quotation
The Customer may request a quotation by providing details of the Goods, locations, access conditions, timing requirements and any special handling needs. Quotations may be based on information supplied by the Customer or following a survey. It is the Customer's responsibility to ensure that all information provided is complete and accurate.
3.2 Formation of contract
A Contract is formed when the Customer accepts the Company’s written quotation or booking confirmation, whether by written acceptance, verbal confirmation, payment of a deposit, or allowing the Company to commence the Services. All bookings are subject to these Terms and Conditions, which shall apply to the exclusion of any terms proposed by the Customer.
3.3 Changes to booking
Any change to dates, addresses, access conditions, volume of Goods, or service scope must be notified to the Company as soon as reasonably possible. The Company reserves the right to revise the quotation and charges to reflect any such change and will confirm any revised price to the Customer before proceeding.
3.4 Service area
The Company primarily operates within the United Kingdom. Any services involving locations outside the UK are subject to separate agreement and may include additional charges, customs requirements, or transit conditions.
4. Customer Responsibilities
The Customer is responsible for the following, unless expressly included in the quotation.
a. Ensuring suitable access to all premises, including parking arrangements and any permits required.
b. Packing Goods safely and appropriately where packing services are not included, including securing fragile, sharp or hazardous items.
c. Clearly labelling boxes and containers and identifying any Goods that are fragile or require special handling.
d. Complying with all applicable laws and regulations relating to the Goods, including export, import, customs and waste regulations where relevant.
e. Ensuring that Goods presented for removal or storage are owned by the Customer or that the Customer has full authority to allow them to be moved or stored.
f. Providing accurate information about the nature, value, condition and quantity of Goods.
g. Being present or represented at collection and delivery locations to ensure correct items are removed or delivered, unless otherwise agreed.
5. Payments and Charges
5.1 Prices
Prices for Services are given in the Company’s quotation and are based on the information provided by the Customer. Unless otherwise stated, prices are exclusive of any applicable taxes, tolls, congestion charges, parking fees, or third party charges, which will be added to the final invoice where incurred.
5.2 Deposits and prepayment
The Company may require a deposit or full prepayment before confirming a booking. The amount and due date will be set out in the quotation or booking confirmation. The Company is under no obligation to carry out any Services until the required payment has been received in cleared funds.
5.3 Payment terms
Unless otherwise agreed in writing, all invoices are payable in full, without deduction, set off or counterclaim, on or before the service date for removal services, and monthly in advance for ongoing storage services.
5.4 Late payment
If the Customer fails to make any payment when due, the Company may charge interest on the overdue amount at the statutory rate applicable in the United Kingdom, accruing on a daily basis until payment is received in full. The Company may also suspend or withhold Services, refuse to release stored Goods, or terminate the Contract for non payment.
5.5 Price adjustments
The Company may revise its charges if the Customer’s requirements change, if access conditions differ materially from those described, if additional Goods are included, or if Services must be performed outside normal working hours due to circumstances beyond the Company’s control.
6. Cancellations and Postponements
6.1 Cancellation by the Customer
If the Customer wishes to cancel or postpone a booking, notice must be given in writing. The following charges may apply, based on the time remaining before the scheduled service date.
a. More than seven Working Days before the service date: no cancellation fee, and any deposit may be refunded or credited at the Company’s discretion.
b. Between two and seven Working Days before the service date: the Company may charge up to fifty percent of the quoted price.
c. Less than two Working Days before the service date or on the day of service: the Company may charge up to one hundred percent of the quoted price.
6.2 Cancellation by the Company
The Company may cancel the Contract or any part of the Services if the Customer fails to comply with these Terms and Conditions, fails to make payment when due, or if the Company is unable to safely or lawfully perform the Services. Where cancellation is due to circumstances beyond the Company’s reasonable control, the Company’s liability will be limited in accordance with these Terms and Conditions.
7. Storage Terms
7.1 Storage facilities
The Company will store Goods at a storage facility selected at its discretion. The location of the facility may change, provided that reasonable care is taken of the Goods and the Customer is notified of any change that materially affects access arrangements.
7.2 Storage charges
Storage charges accrue from the date Goods are taken into storage until the date they are removed. Charges are normally payable monthly in advance and may be reviewed from time to time. The Company will provide reasonable notice of any change to storage rates.
7.3 Access to stored goods
Access to stored Goods is by arrangement only and may be subject to additional handling or access fees. The Customer must give reasonable notice of any request to access, add or remove Goods from storage.
7.4 Lien and sale of goods
The Company has a lien over all Goods in its possession for all sums owed by the Customer. If any amount remains unpaid for a period specified in the Company’s notices, the Company may, after giving reasonable notice, sell or dispose of some or all of the Goods and apply the proceeds toward the outstanding balance and reasonable sale or disposal costs. Any surplus will be held for the Customer.
8. Excluded and Hazardous Items
The Customer must not present for removal or storage any items that are illegal, dangerous, explosive, corrosive, toxic, perishable, or otherwise unsuitable for standard removal and storage. Prohibited items include, but are not limited to, gas cylinders, flammable liquids, firearms and ammunition, illegal substances, live animals, and any item which may cause harm to persons, property or the environment.
The Company may refuse to handle or store any Goods that it reasonably believes present a risk or are in breach of these Terms and Conditions. If such items are discovered after commencement of the Services, the Company may arrange for their removal, storage or disposal at the Customer’s expense and without liability.
9. Waste Regulations and Disposal
9.1 Compliance with waste law
The Customer is responsible for ensuring that any items requiring disposal are identified as waste in advance. The Company will handle and dispose of waste only in accordance with applicable UK waste legislation and relevant codes of practice.
9.2 Prohibited waste
The Company will not collect or dispose of hazardous or controlled waste unless expressly agreed in writing and subject to additional charges and regulatory requirements. This includes but is not limited to asbestos, clinical waste, chemicals, oils, and electrical items requiring special treatment.
9.3 Charges for disposal
Where the Company agrees to remove unwanted items or waste, additional charges may apply to cover transport, handling, recycling or disposal fees. These charges will be confirmed to the Customer where reasonably practicable before disposal takes place.
9.4 Environmental obligations
The Company will seek to manage waste responsibly and in accordance with all applicable environmental laws and regulations. The Customer agrees not to request or encourage the Company to dispose of any items unlawfully.
10. Liability and Limitations
10.1 Duty of care
The Company will exercise reasonable care and skill in performing the Services and in handling and storing the Goods.
10.2 Exclusions of liability
The Company is not liable for any loss, damage or delay arising from circumstances which are beyond its reasonable control, including but not limited to adverse weather, traffic conditions, industrial action, acts of authorities, civil commotion, or any event which could not reasonably have been foreseen or prevented.
The Company is not liable for loss or damage to Goods where such loss or damage results from defective or inadequate packing by the Customer, inherent vice or pre existing damage, normal wear and tear, atmospheric or climatic conditions, or handling required due to the nature of the Goods.
10.3 Limitation of liability
To the fullest extent permitted by law, the Company’s total liability for loss of or damage to Goods, whether arising in contract, tort or otherwise, shall not exceed a reasonable market value of the affected Goods up to a maximum sum that may be specified by the Company in its quotation or separate insurance arrangements.
The Company shall not be liable for any indirect, consequential or pure economic loss, including loss of profit, loss of opportunity, or loss of enjoyment, arising out of or in connection with the Services.
10.4 Insurance
The Customer is encouraged to arrange appropriate insurance cover for the Goods during removal and storage. Any optional insurance offered through or arranged by the Company will be subject to separate terms and conditions.
10.5 Personal items and valuables
The Company recommends that the Customer keeps valuable items such as money, jewellery, important documents, and personal electronics in their own possession. The Company accepts no special responsibility for such items unless specifically declared, listed and accepted in writing.
11. Claims and Complaints
Any visible loss or damage to Goods should be reported to the Company as soon as reasonably practicable and noted on relevant delivery or collection documents where possible. In all cases, any claim relating to loss or damage must be notified to the Company in writing within a reasonable time of discovery and in any event no later than three months from the date of delivery, collection from storage, or the date on which Goods should have been delivered.
The Customer must provide reasonable evidence in support of any claim, including photographs, descriptions, and proof of value where applicable. The Company will investigate all properly notified claims and will work with the Customer to achieve a fair resolution in accordance with these Terms and Conditions.
12. Access, Health and Safety
The Customer must ensure that the Company’s staff have safe and adequate access to the premises at all relevant times. This includes clear routes for carrying Goods, safe stairways or lifts where applicable, and compliance with any site rules notified in advance.
The Company reserves the right to suspend work, leave the site, or rearrange the Services if in its reasonable opinion conditions are unsafe or not as previously described. Any additional costs arising from such circumstances may be charged to the Customer.
13. Termination
Either party may terminate the Contract by giving written notice if the other party commits a material breach of these Terms and Conditions and, where the breach is capable of remedy, fails to remedy it within a reasonable period after being asked in writing to do so.
The Company may terminate the Contract immediately if the Customer becomes insolvent, enters into any arrangement with creditors, or if the Company reasonably believes that the Customer may be unable to meet its payment obligations.
Termination does not affect any rights or obligations that have already accrued. The Customer must pay all outstanding charges up to the date of termination, including any storage charges and costs relating to the removal, release or disposal of Goods.
14. Data Protection and Privacy
The Company will collect and use personal information about the Customer only as necessary for the purposes of providing the Services, administering the Contract, and complying with its legal obligations. The Company will process personal data in accordance with applicable data protection laws in the United Kingdom.
The Customer is responsible for ensuring that any personal data contained within the Goods is appropriately backed up or removed, as the Company will not be responsible for loss of or damage to data stored on electronic devices.
15. General Provisions
15.1 Entire agreement
These Terms and Conditions, together with the quotation or booking confirmation, constitute the entire agreement between the parties in relation to the Services and supersede any prior agreements or understandings.
15.2 Variation
No variation of these Terms and Conditions will be effective unless agreed in writing by an authorised representative of the Company.
15.3 Assignment
The Customer may not assign or transfer any of its rights or obligations under the Contract without the prior written consent of the Company. The Company may assign or subcontract its rights or obligations where reasonably necessary to perform the Services.
15.4 Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
15.5 No waiver
Any failure or delay by the Company in exercising any right or remedy shall not constitute a waiver of that or any other right or remedy.
16. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
